The short version
The Exodus Guide eBook ($14.99) is a digital product that you can download right after payment, so we cannot take it back once you have it. We will refund you in full if something went wrong on our side or with the payment, and we ask that you tell us within 14 days of your purchase.
When we will refund you
- The file will not download or open, and we are unable to fix it for you after you contact us. We will first send you a fresh copy, so most problems are solved without a refund.
- You received the wrong file or an incomplete copy of the eBook.
- You were charged more than once for the same purchase, or charged by mistake.
When we cannot refund
- You changed your mind after downloading the eBook.
- Your plans, timing, or situation changed, or the outcome of your own move or residency application was different from what you hoped. The eBook is general information and guarantees no result. See the Disclaimer.
- Requests made more than 14 days after purchase, unless there was a technical problem we were not able to fix.
How to ask for a refund or help
Email expats@theexodusguide.online with the email address on your Stripe receipt, the date of your purchase, and a short note about what happened. Please do not send card numbers or ID documents. We reply within a few business days.
Approved refunds go back to the original payment method through Stripe. Your bank or card issuer controls how long it takes to appear, which is commonly 5 to 10 business days.
Before you dispute a charge
Please write to us first. We would rather fix the problem or refund you directly, and it is usually faster than a card dispute.
Free material
The articles, cost of living tool, FAQ and the free checklist on this site are free. If you would like a sense of the writing before you buy, start there.
Your legal rights
This policy does not limit any rights you may have under the consumer laws where you live.
Questions
Use the contact page or see the eBook page for how buying and delivery work. Our privacy policy explains how payment information is handled.